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Hi! I'm Maureen Atebawone

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Transform Your CX Goals in 2025

Hello Reader, As we step into 2025, similar to what a lot of us do in our personal lives, it’s the perfect time to set customer experience (CX) resolutions that will drive business growth and customer loyalty. Start by reflecting on your 2024 performance - Review customer feedback, survey results, and complaint trends. What were the recurring pain points? Identifying these will help you prioritize impactful changes. Break your CX goals into actionable steps. Consider setting one key...

28 days ago • 1 min read

Hello Reader, As a business owner, I'll be the first to acknowlege that some customers/clients can be A LOT. You may have days where nothing seems to go right and all you find yourself doing is putting out fires - you are NOT alone. This week, I want to talk to you about Rapid Issue Resolution. Rapid Issue Resolutuion is the process of quickly and effectively addressing and resolving customer problems and concerns. When it comes to keeping customers happy, you need a lot of R & R. Yes, rest...

about 2 years ago • 1 min read

Hello Reader, One of my favorite quotes is by Maya Angelou - "Do the best you can until you know better. Then when you know better, do better." As entrepreneurs, business owners, employees..I choose to believe that we are all doing the best we can with what we know. Personally, I think one of the most important life skills is the ability to learn. I'm constantly looking for opportunities to learn so that I can do better in every area of my life. In fact, this week, I am taking part in a...

about 2 years ago • 1 min read