Hello Reader, As we step into 2025, similar to what a lot of us do in our personal lives, it’s the perfect time to set customer experience (CX) resolutions that will drive business growth and customer loyalty. Start by reflecting on your 2024 performance - Review customer feedback, survey results, and complaint trends. What were the recurring pain points? Identifying these will help you prioritize impactful changes. Break your CX goals into actionable steps. Consider setting one key improvement per quarter to stay focused and make consistent progress. For example:
As I've said many times before, don’t forget to communicate your CX vision clearly to your team. When employees understand the “why” behind the goals, they are more likely to be engaged and proactive in achieving them. Ready to make 2025 your best CX year yet? I can guide you to achieve each of the CX goals you set. Book a complimentary consultation with me to create a tailored strategy that meets your unique business needs.
Talk Soon! Maureen Atebawone, Founder, BawoniCX Creating Customer Experiences with Purpose, Intention, and Authenticity... |
Hello Reader, As a business owner, I'll be the first to acknowlege that some customers/clients can be A LOT. You may have days where nothing seems to go right and all you find yourself doing is putting out fires - you are NOT alone. This week, I want to talk to you about Rapid Issue Resolution. Rapid Issue Resolutuion is the process of quickly and effectively addressing and resolving customer problems and concerns. When it comes to keeping customers happy, you need a lot of R & R. Yes, rest...
Hello Reader, One of my favorite quotes is by Maya Angelou - "Do the best you can until you know better. Then when you know better, do better." As entrepreneurs, business owners, employees..I choose to believe that we are all doing the best we can with what we know. Personally, I think one of the most important life skills is the ability to learn. I'm constantly looking for opportunities to learn so that I can do better in every area of my life. In fact, this week, I am taking part in a...